Terms & Conditions

These terms & conditions set out the basis on which you can visit and use our website (www.aquascutum.com). Please read them carefully as they contain important information. If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at customer.service@aquascutum.co.uk or call us on +44 (0) 203 096 1851. Please note that all calls to customer services will be charged at local rates dependent on your network provider and may be recorded for training purposes.

Ownership
This website is owned and operated by Aquascutum (1851) Limited (“Aquascutum (1851) Limited”, “we” or “us”) whose registered office is 43 Great Marlborough Street, London, W1F 7JL, registered number is 08025103 and Vat number is 125 4965 03. Aquascutum is a UK registered company. Aquascutum (1851) Limited trading office is at 43 Great Marlborough Street, London, W1F 7JL, United Kingdom and the registered number is 08025103.


Access to and use of the website
You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable. We reserve the right at any time to:
• Modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or
• Change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change.

By placing any orders through our website, you warrant that:
• You are legally capable of entering into binding contracts;
• The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

Description of products and availability
The advertising of Aquascutum branded products (“product”, “products” or “goods”) on this website is an “invitation to treat” and a contract between us and you will only be created in accordance with the terms as described in Placing an Order and Acceptance of your Order. Aquascutum has taken every care in the preparation of the content of this website, in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all products have been fairly described. All prices are displayed inclusive of UK VAT but exclusive of delivery charges. For goods delivered to addresses outside of the UK any duties or tax are the responsibility of the recipient, and are not included in the prices displayed on the website. Our website contains a large number of products and it is always possible, despite our best efforts, that some of the products listed may be incorrectly priced. We will verify prices in any order acknowledgement email sent to you. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.

Placing an Order
When placing an order you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact customer services before you place an order.

Acceptance of your Order

After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within 5 days of placing your order please contact customer services. The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been dispatched (unless we have notified you that we do not accept your order or you have cancelled it in accordance with the terms as described in Cancellations). We will send you a despatch confirmation email when the product you have ordered is dispatched from our warehouse. We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in Access to and use of the website. The contract between you and us will be concluded in English. The details of your specific contract will not be filed by us. 
 
Delivery
The products ordered by you will be at your risk from the time of delivery, and ownership of them will only pass to you when we receive full payment of all sums due in respect of them, including delivery charges if applicable.


Aquascutum are under no obligation to accept or fulfil an order that we believe violates the terms of any offers, or for products incorrectly priced on the website. We therefore reserve the right to cancel an order even after it has been accepted. If you order a product that is priced incorrectly or mistakenly included within a special offer, we will contact you immediately to inform you that your order has been cancelled. If you would like to ask us any further questions, please contact customer services.

Cancellations
You are entitled to cancel your order within 7 working days beginning on the day after you received the products ordered. In this case, you will receive a refund of the purchase price and delivery charges paid for the products ordered. Please see Returns Policy for further details. Please note that your right to cancel and return the products ordered does NOT apply to products that fall into the following categories (unless they are faulty):
• Swimwear
• Lingerie (where hygiene seals have been removed)
• Pierced earrings (where hygiene studs have been removed)
• Cosmetics and fragrances which have been opened or used
If you wish at any time to change or cancel your order please contact customer services. If you wish to exercise your right to cancel your order after the products you ordered have been dispatched, please follow the procedure set out in our Returns Process.

Returns Policy

This returns policy is specific to online purchases; it is not applicable for any purchases made in an Aquascutum store or concession. If you are unhappy with your purchase we will refund a product within 14 days of receipt, provided it is returned to us in a fully re-saleable condition. We are unable to offer a refund or exchange on swimwear, lingerie, pierced earrings, cosmetics and fragrances in the situations where your right to cancel does not apply. If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only normally refund the delivery charge for sending the product to you if the product is damaged, faulty, or does not match your order. However, if you exercise your right to cancel your order within 7 working days (See Cancellations), we will refund the delivery charge. Please note this only applies to cancellation of the complete order; a return of part of your order will not result in the delivery charge refunded. In the case of unwanted goods being returned; we will not refund any duties or taxes that were imposed when the order was dispatched to the recipient. We will pay for the cost of returning the product to us when the original order was delivered to a UK address (excluding Channel Islands). Where products were delivered to addresses outside of the UK and to the Channel Islands, the cost of returning the product to us is the responsibility of the original recipient of the order.

Purchases made via this website can be refunded or exchanged at a UK Aquascutum Store, but they cannot be refunded or exchanged at an Aquascutum concession or Designer Outlet. Products should be returned in their original packaging. If you do not have this packaging, please contact customer services.


Extended Christmas Returns
Our extended Christmas Returns policy is valid from 22nd November 2018. You will have until the close of business on 9th January 2019 to return products that have been purchased during this period to our returns address. Normal exclusions apply.


Returns Process
Returns process for orders delivered to a UK address (excluding Channel Islands):
• If you want to return any products pursuant to our Returns Policy, please use the returns paperwork included with your order.
• The Returns paperwork included with your order explains how to post the product being returned for refund (unless you request otherwise), or you can take your order to your nearest UK Aquascutum store (not Outlets or Concessions) who can refund or exchange the product, or can return it to Online returns for refund on your behalf. Any refund will be dealt with in accordance with the terms as described here.
• When returning goods the online returns team, or the Aquascutum store team, will review the condition of the product/s before deciding in accordance with our Returns Policy whether to process the refund.
• If the goods are returned to online returns the refund will normally be processed within 5 working days of the goods being received back. When processing a refund for returned goods at online returns, we will refund by the original method of payment and you will receive an email confirming the refund amount. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account.
• If we decide not to process any refund you will be contacted by customer services.

Returns process for orders delivered to a non UK address and Channel Islands:
• If you want to return any products pursuant to our Returns Policy, please use the returns paperwork included with your order.
• You will be required to pay for the return of the goods, and should choose a method of return that is secure and can be tracked. The Online Returns team will review the condition of the product/s before deciding in accordance with our returns policy whether to process the refund. The return and any refund will be dealt with in accordance with the terms as described here.
• Once the returned goods have been received by customer services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.
• In the case of unwanted goods returned for refund; we will refund the price paid for the goods but not any duties or taxes that were imposed when the order was despatched to the recipient.
• When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount
• If we decide not to process any refund you will be contacted by customer services.

Promotions
Promotions offered on this website may only be applicable to website orders. Promotions in Aquascutum stores and Aquascutum concession stores may not be applicable to website orders.

Black Friday Event
The Black Friday Promotion is for 30% off selected items only. These items may be found in the Black Friday Category.
The Black Friday Promotion begins on Thursday 22 November 2018 and continues until Tuesday 27th November at midnight GMT
Black Friday Promotion excludes items in outlet.
All products are subject to availability. Aquascutum reserves the right to withdraw any items and/or change these terms and conditions.
Postage, packing, delivery and/or customs duties are additional where applicable and not subject to discount.
This offer is non-transferable
The Black Friday Promotion applies to products while stocks last.
The Black Friday Event excludes core Trench Coats as well the following products:

BEVAN CLASSIC OXFORD LS SHIRT - WHITE

BEVAN CLASSIC OXFORD LS SHIRT - BLUE

BEVAN CLASSIC OXFORD LS SHIRT - NAVY

HENLAKE LS GIANT CLUB CHECK BD SHIRT - VICUNA

YORK CLUB CHECK LS SHIRT - VICUNA

CASPER LS SHIRT - WHITE

CASPER LS SHIRT - SKY BLUE

GOODMAN SMALL FLANNEL CC LS SHIRT - VICUNA

GUNN GIANT CC LS FLANNEL SHIRT - VICUNA

LIONEL TARTAN LS SHIRT - AQUASCUTUM TARTAN

BEVAN CLASSIC OXFORD SS SHIRT - WHITE

HENLAKE SS GIANT CC BD SHIRT - VICUNA

YORK CLUB CHECK SS SHIRT - VICUNA

MAXWELL HERITAGE WOOL OVERCOAT - NAVY

MAXWELL HERITAGE WOOL OVERCOAT - CAMEL

KERRINGTON WOOL COAT - NAVY

EARL CASHMERE TRENCH COAT - BLACK

ABINGTON BARREL CUFF SHIRT - NAVY

ABINGTON BARRELL CUFF - PINK

BYFIELD DOUBLE CUFF SHIRT - SKY BLUE

BYFIELD DOUBLE CUFF SHIRT - WHITE

INGTON BARREL CUFF SHIRT - WHITE

INGTON BARREL CUFF SHIRT - SKY BLUE

ABNER LS LARGE CC FRONT LS POLO - GREY MELANGE

ABNER LS LARGE CC FRONT LS POLO - BEIGE

ABNER LS LARGE CC FRONT LS POLO - NAVY

BOSLEY VICUNA STRIPE COLLAR SS - WHITE

BOSLEY VICUNA STRIPE COLLAR SS - GREY MELANGE

CONISTON LS CC COLLAR POLO - BEIGE

CONISTON LS CC COLLAR POLO - GREY MELANGE

CONISTON LS CC COLLAR POLO - NAVY

CORY SS POLO WITH VICUNA TIPPING - WHITE

CORY SS POLO WITH VICUNA TIPPING - NAVY

KENNETH LARGE CC PRINTED T SHIRT - VICUNA

DORVAL SS T SHIRT WITH VICUNA TIPPING - WHITE

DORVAL SS T SHIRT WITH VICUNA TIPPING - NAVY

SOUTHPORT CC SHOULDER LS TEE - WHITE

SOUTHPORT CC SHOULDER LS TEE - NAVY

SOUTHPORT CC SHOULDER LS TEE - BLACK

SOUTHPORT CC SHOULDER SS TEE - WHITE

SOUTHPORT CC SHOULDER SS TEE - NAVY

SOUTHPORT CC SHOULDER SS TEE - BLACK

SOUTHPORT CC SHOULDER SS TEE - GREY MELANGE

GRIFFIN CREW NECK LOGO SS TEE - WHITE

GRIFFIN CREW NECK LOGO SS TEE - NAVY

ARLO SWEAT HOODIE - GREY MELANGE

ARLO SWEAT HOODIE - NAVY

WALLACE LONG SLEEVE SWEATSHIRT - NAVY

OLIVER CREW NECK SWEATER - GREY MELANGE

OLIVER CREW NECK SWEATER - NAVY

HENRY CREST SWEATSHIRT - GREY MELANGE

HENRY CREST SWEATSHIRT - NAVY

LOUDEN CASHMERE CARDIGAN - NAVY MELANGE

LOUDEN CASHMERE CARDIGAN - GREY MELANGE

CARSTON CORE MERINO - NAVY

CARSTON CORE MERINO - GREY MELANGE

ERROLL CASHMERE CREW NECK - NAVY MELANGE

ERROLL CASHMERE CREW NECK - GREY MELANGE

HAMILTON HALF ZIP MERINO KNIT - NAVY

HAMILTON HALF ZIP MERINO KNIT - GREY MELANGE

GILROY CASHMERE VEST - BLACK

GILROY CASHMERE VEST - NAVY MELANGE

GILROY CASHMERE VEST - GREY MELANGE

CORWIN COTTON CREW NECK KNIT - BLACK

CORWIN COTTON CREW NECK KNIT - NAVY

CORWIN COTTON CREW NECK KNIT - GREY MARL

KENNINGTON LONG SLEEVE POLO KNIT - NAVY

KENNINGTON LONG SLEEVE POLO KNIT - GREY MELANGE

HELM MERINO V NECK - NAVY

HILL CC PIQUE SS POLO - GREY MELANGE

HILL CC PIQUE SS POLO - BLACK

HILL CC PIQUE SS POLO - WHITE

HILL CC PIQUE SS POLO - BEIGE

HILL CC PIQUE SS POLO - NAVY

HILL CC PIQUE SS POLO - GREY MARL

HILLINGTON CC PLACKET LS POLO - WHITE

HILLINGTON CC PLACKET LS POLO - NAVY

HILLINGTON CC PLACKET LS POLO - BLACK

CONISTON SS CC COLLAR POLO - BEIGE

CONISTON SS CC COLLAR POLO - WHITE

CONISTON SS CC COLLAR POLO - NAVY

CONISTON SS CC COLLAR POLO - GREY MELANGE

HILLINGTON CC PLACKET SS POLO - NAVY

HILLINGTON CC PLACKET SS POLO - BLACK

HILLINGTON CC PLACKET SS POLO - WHITE

HILLINGTON CC PLACKET SS POLO - GREY MELANGE

CODY LARGE CHECK POLO - VICUNA

SHEERWATER RAINCOAT - BLACK

SHEERWATER RAINCOAT - CAMEL

BOGART LONG DB TRENCH - NAVY

BOGART LONG DB TRENCH - CAMEL

BERKLEY SB RAINCOAT - LIGHT BEIGE

BERKLEY SB RAINCOAT - CAMEL

BERKLEY SB RAINCOAT - NAVY

BROADGATE SB TRENCH - NAVY

BROADGATE SB TRENCH - LIGHT BEIGE

BROADGATE SB TRENCH - BLACK

BROADGATE SB TRENCH - CAMEL

CORBY SB TRENCH - BLACK

CORBY SB TRENCH - CAMEL

CORBY SB TRENCH - NAVY

CORBY DB TRENCH - BLACK

CORBY DB TRENCH - CAMEL

CORBY DB TRENCH - NAVY

FILEY SB TRENCH - CAMEL

FILEY SB TRENCH - NAVY

FILEY SB TRENCH - LIGHT BEIGE

RICHMOND SHORT DB TRENCH - CAMEL

RICHMOND SHORT DB TRENCH - NAVY

ABBOTT CLUB CHECK CAP - VICUNA

KIRIL CC FRONT CAP - CAMEL

REBEL CC UNDER PEAK CAP - BEIGE

BUCKET HAT REVERSIBLE BUCKET HAT - NAVY

REVERSIBLE BUCKET HAT - LIGHT BEIGE

BUXTON MERINO CASHMERE SCARF - VICUNA

MERINO CASHMERE CLUB CHECK SCARF - VICUNA

MOUNT AQUASCUTUM TARTAN SCARF - AQUASCUTUM TARTAN

CASHMERE CC SCARF CLUB CHECK SCARF - VICUNA

LAMBSWOOL CLUB CHECK SCARF - VICUNA

FERDINAND CLUB CHECK TIE - VICUNA

TINY CC UMBRELLA UMBRELLA - VICUNA

MEDIUM CC UMBRELLA UMBRELLA - VICUNA

LONG CC UMBRELLA UMBRELLA - VICUNA

BLAIRE CLUB CHECK SHIRT WITH FLUTED CUFF - VICUNA

SELLY CLUB CHECK 3/4 SLEEVE SH - VICUNA

SADIE 2 CC TRIM SHIRT - NAVY

SADIE 2 CC TRIM SHIRT - WHITE

SADIE 2 CC TRIM SHIRT - SHERBET

BREA CLUB CHECK LONG SLEEVE SHIRT - VICUNA

BOWTEN 2 CC TRIM LONG SLEEVE SHIRT - WHITE

BOWTEN 2 CC TRIM LONG SLEEVE SHIRT - NAVY

BOWTEN LARGE SCALE CC SHIRT - VICUNA

NEW SYLVA SLIM FIT CLUB CHECK - VICUNA

ALITH COAT WITH DETACHABLE COLLAR - BLACK

ELSPETH BELTED TRENCH CAPE - DEW

LYLIA CASHMERE MIX DB TRENCH COAT - BLACK

CASSIDY CASHMERE ROLL NECK JUMPER - BLACK

PERIE CASHMERE CREW NECK TOP WITH CORD NECKLINE - BLACK

PERIE CASHMERE CREW NECK TOP WITH CORD NECKLINE - GREY MELANGE

SEVEREN CASHMERE FLUTED TOP - BLACK

SEVEREN CASHMERE FLUTED TOP - IVORY

PICCADILY CAPE - CAMEL

PICCADILY CAPE - NAVY

TRAFALGAR DB TRENCH - NAVY

TRAFALGAR DB TRENCH - CAMEL

TRAFALGAR DB TRENCH - BLACK

TRAFALGAR DB TRENCH - LIGHT BEIGE

TRAFALGAR SB TRENCH - BLACK

TRAFALGAR SB TRENCH - CAMEL

TRAFALGAR SB TRENCH - LIGHT BEIGE

TRAFALGAR SB TRENCH - NAVY

MAYFAIR DB TRENCH - RED

MAYFAIR DB TRENCH - BLACK

MAYFAIR DB TRENCH - NAVY

MAYFAIR DB TRENCH - LIGHT BEIGE

MAYFAIR DB TRENCH - CAMEL

TILSBURY DB TRENCH - NAVY

TILSBURY DB TRENCH - CAMEL

TENZING DB TRENCH - CAMEL

TENZING DB TRENCH - NAVY

REGENT SB TRENCH - CAMEL

REGENT SB TRENCH - NAVY

REGENT SB TRENCH - LIGHT BEIGE

REGENT SB TRENCH - BLACK

NEWMAN TRENCH - NAVY

NEWMAN TRENCH - CAMEL

KIRKBY 50X170CM CLUB CHECK CASHMERE - VICUNA

TOBIAH CASHMERE COAT - CAMEL

TOBIAH CASHMERE COAT - NAVY

Ownership of rights
You acknowledge and agree that copyright, trade marks and all other intellectual property, in all content supplied as part of this website are owned by or licensed to Aquascutum. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of Aquascutum. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, display, modify, distribute, or re-post anything on this website for any purpose. The downloadable images within the Media Area of this website are for editorial purposes only and can only be used in connection with relevant subject matter to profile Aquascutum positively. All images remain the property of Aquascutum. Under no circumstances can these images be used for any personal or commercial purposes.

Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment required to use this website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this website. We make no warranty that this website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we (and any other members of our group of companies) disclaim any and all warranties of any kind, whether express or implied, in relation to the products available on this website. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights (see Cancellations). We (and any other members of our group of companies) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations or otherwise out of or in connection with your use of this website for:
• Any loss or damage (whether direct or indirect) of or to business, profit, revenue, reputation, goodwill and anticipated savings; and
• Any incidental, indirect, special, consequential or punitive loss or damage.

Nothing in these terms & conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. 
 


Password/account security
If you choose or are provided with a password and/or account details, you must treat such information as confidential. You are responsible for any activities that occur under your account. Aquascutum shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential. 
 


Links to other websites

To provide increased value to users we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability or content of such external sites or resources. 
The inclusion of links to third party websites does not imply any endorsement of the material on them or any association with their operators. We are not responsible or liable, directly or indirectly, for the privacy practices of such third party websites. 



Severance
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Law and jurisdiction
The terms of use of this website and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this website.

The European Commission’s new Online dispute resolution (ODR)
From the 15th of February 2016, the European Commission’s new online dispute resolution (“ODR”) platform for consumer disputes with traders will go live. From this date, all online traders and online marketplaces established in the EU will be required, by law, to provide an “easily accessible” link to this ODR platform on their website. It can be accessed here